We offer standard shipping within the United States. Shipping times and costs may vary based on your location and the size of your order. For more information, please refer to our Shipping Policy page.
What is your return policy?
Return & Refund Policy | MAKINA
Thank you for choosing Makina. We strive for excellence in every piece we craft, and we hope you are delighted with your purchase. However, should your selection not entirely meet your expectations, we are dedicated to ensuring a seamless resolution.
I. Return Eligibility
In line with our unwavering commitment to quality, Makina offers a 14-day return window from the date of delivery. To ensure your return is accepted, the following criteria must be met:
Pristine Condition: The item must be unused, unaltered, and in the exact condition in which it was received.
Signature Packaging: Items must be returned in their original Makina luxury packaging, including all protective materials, accessories, and identification tags.
Proof of Purchase: The original invoice or valid proof of payment must be included to ensure expedited processing.
II. Quality Inspection & Refunds
Upon receipt of your return, our specialists will conduct a meticulous inspection of the item. We will notify you once the shipment has been received and inform you of the approval or rejection of your refund based on the item's condition.
Once approved, the refund will be initiated to your original method of payment up to 14 days for the credit to appear in your account, depending on your financial institution's international processing policies.
III. Shipping & Logistics
You will be responsible for the shipping costs associated with returning your item. Please note that all shipping fees are non-refundable. In the event of a refund, the cost of return shipping (if handled by our couriers) will be deducted from your total refund amount.
IV. Connect with the World of Makina
Our global concierge team is here to assist you with any inquiries regarding the return process. We invite you to reach out to us at: Email: Info@makinaco.com
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
Do you have a size guide?
Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.
How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.