Return & Refund Policy | MAKINA
Thank you for choosing Makina. We strive for excellence in every piece we craft, and we hope you are delighted with your purchase. However, should your selection not entirely meet your expectations, we are dedicated to ensuring a seamless resolution.
I. Return Eligibility
In line with our unwavering commitment to quality, Makina offers a One-day return window from the date of delivery. To ensure your return is accepted, the following criteria must be met:
Pristine Condition: The item must be unused, unaltered, and in the exact condition in which it was received.
Signature Packaging: Items must be returned in their original Makina luxury packaging, including all protective materials, accessories, and identification tags.
Proof of Purchase: The original invoice or valid proof of payment must be included to ensure expedited processing.
II. Quality Inspection & Refunds
Upon receipt of your return, our specialists will conduct a meticulous inspection of the item. We will notify you once the shipment has been received and inform you of the approval or rejection of your refund based on the item’s condition.
Once approved, the refund will be initiated to your original method of payment up to 14 days for the credit to appear in your account, depending on your financial institution’s international processing policies.
III. Shipping & Logistics
You will be responsible for the shipping costs associated with returning your item. Please note that all shipping fees are non-refundable. In the event of a refund, the cost of return shipping (if handled by our couriers) will be deducted from your total refund amount.
IV. Connect with the World of Makina
Our global concierge team is here to assist you with any inquiries regarding the return process. We invite you to reach out to us at: Email: Info@makinaco.com